The term Site Reliability Engineering (SRE) was coined in the early aughts by Google. It is a set of practices and principles '...engineering teams can use to ensure that services stay reliable for users.' This whitepaper explains why SRE is essential to creating a good customer experience and 3 specific SRE principles to understand and follow to improve communications reliability.
Irreducible complexity is unavoidable in every software application. This whitepaper highlights 4 areas of complexity specific to communications applications and guides you through best practices to reduce and/or offload this complexity so you can save money and boost CX.