• Sign Up
  • Log In
  • LogoLogo
  • Solutions
    • Voxology for Enterprise
    • Voxology for SaaS
  • Services
    • Programmable Voice
    • Programmable SMS
    • Enterprise SIP
    • Phone Numbers
    • Phone Number Info Lookup
    • Emergency Calling
    • Call Recording
    • Media Stream
    • Call Transcription
    • Event Conferencing
    • SIP Trunking
  • Documentation
    • Getting Started Guides
    • Developer Tools
  • API Reference
  • Resources
    • Blog
    • Case Studies
    • Guides
    • Whitepapers
    • Release Notes
    • Glossary
  • Pricing
  • Speak with a Voxologist

ACD

Average Call Duration (ACD) also known as Average Length of Call (ALOC) is a common metric used in telecommunications to measure the length of an answered call. This is calculated by taking the total minutes of all answered calls, divided by the number of answered calls, or: (Total Minutes / Answered Calls) = [ACD] minutes

Back to Glossary

Services

  • Programmable Voice
  • Programmable SMS
  • Enterprise SIP
  • Phone Numbers
  • Phone Number Info Lookup
  • Emergency Calling
  • Call Recording
  • Media Stream
  • Call Transcription
  • Event Conferencing
  • SIP Trunking
  • Pricing

Documentation & Support

  • Documentation
  • API Reference
  • Blog
  • Support
  • Contact Us

Portal

  • Log In
  • Sign Up
© 2023 Voxology Group, Inc. All rights reserved | Terms Of Service | Privacy Policy