April 29, 2021 // Release Notes
We have made a number of enhancements to the REST API and expanded the functionality available in the Portal. While you may have noticed some of the new features, we wanted to be sure to highlight them in the notes below.
1. Media Stream // New Service!
Voxology’s Media Stream service enables you to easily stream real-time audio from phone calls to a user-defined WebSocket endpoint. Media Stream is supported on all Programmable Voice and SIP Trunk calls placed or received on Voxology’s platform. In addition to the audio from the call, the WebSocket messages will also include metadata such as phone numbers, call direction,
call_id, and any user-defined
With the availability of reliable, real-time transcription services (Google Speech-to-Text, Amazon Transcribe, Microsoft Azure), machine learning can be applied through Media Stream to develop communications-related artificial intelligence (AI). Phone communications can now be transcribed and analyzed to help businesses with compliance, understand how to better serve their customers, and create insights into the effectiveness of their communications.
2. TRANSFER Enhancements // Support for more parameters
Additional parameters are now supported within the TRANSFER Call Flow Action:
3. Call Flow Configurations // New Property - “type”
Each Call Flow Configuration will now include a type to differentiate between them. The options include:
phone_number (inbound and outbound), and
caller_id (outbound only).
1. New Dashboard // Today’s Summary
The Portal’s new landing page dashboard displays at-a-glance stats & charts about your account’s usage and available funds for the current day.
Usage stats are broken down by service, covering:
Programmable Voice, Programmable Messaging, and SIP Trunking stats are broken down by direction (outbound & inbound) and include information such as average call duration, answer seizure ratio, call status & detection, and minutes used (as applicable).
The “Available Funds” tile displays the currently available funds on your account, today’s spend amount, and today’s payments (if any).
The dashboard stats cover the current date (starting at midnight Pacific time), and automatically refresh every 20 seconds (or upon page load).
To navigate back to the dashboard at any time, you may click the Voxology “V” icon in the top left corner of the Portal, or select “View Dashboard” from the Account menu.
2. Callback Configurations (Call Flows API) // New callback configuration pages
We’ve added a new Call Flows API section to the Portal’s left-hand menu, which allows you to navigate to two new pages:
We also added a "Callback Configuration" tab to both the Inbound Phone Number and Caller ID Detail pages, where you can set a callback on the phone number to override the default call flow configuration on that specific phone number.
3. Fraud Control // Account Settings
We’ve added several new Fraud Control features that allow you to minimize your exposure to potential fraud:
4. Call & Message Logs // New detail pages
We’ve added two new pages that allow you to see more details about calls and messages in your account.
The Call Log Detail page displays any applicable details about the call, including charge info, the call recording, and API callback configuration or SIP info.
The Message Log Detail page displays any applicable details about the message, including charge info.
5. View Call Logs // Search enhancement
The View Call Logs page now allows you to search for inbound SIP trunking calls using the full SIP address.
6. Download Call Logs // Export status enhancement
The Status field in the Download Call Logs page now indicates the completeness of a log export (by percentage), before being ready to download.
7. Buy & Manage Inbound Phone Numbers // Advanced search enhancement
The advanced search panel in the Buy Inbound Phone Numbers page and Manage Inbound Phone Numbers page now allows you to query for numbers by both rate center/state & prefix.
8. Account Details // New account status field
In the Account Details page, we now show the status of your account. The possible statuses are Active, Blocked (which pertains to our new Fraud Control features), and Out Of Funds.
The Voxology Team