Blog // Product

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Why Advanced Voice Matters

Effective communication is a cornerstone of success in today’s fast-paced and highly competitive…

June 16th, 2024


Twilio vs. Voxology for Voice

Comparing Programmable Voice Providers How do you know which Programmable Voice provider is the best…

June 4th, 2024


Serverless call control with Programmable Voice

What is serverless call control? Serverless call control in a Communications Platform as a Service…

May 31st, 2024


Global Reach in CPaaS

In today's interconnected world, the advantages of global reach in communication infrastructure are…

May 14th, 2024


8 Signs It's Time To Switch SMS Providers

Whether you’re locked in a long-term contract you’re starting to regret or paying exorbitant monthly…

April 26th, 2024


SMS Auto-Responder // Simplify 10DLC compliance and boost efficiency

START. STOP. HELP. In the complex world of SMS campaigns and 10DLC, registering new brands with The…

February 29th, 2024


The Advantages of Batch Messaging and Calling

“Batch” in telecommunications refers to the process of delivering large volumes of SMS or phone…

February 16th, 2024


Benefits of 10DLC

How 10DLC Benefits Business 10DLC allows businesses to add SMS (text messaging) to their local phone…

February 5th, 2024


10DLC Compliance

What you need to know about 10DLC compliance Ten Digit Long Code (10DLC) compliance standards are in…

January 11th, 2024


10DLC Opt-in and Opt-out Management

In order to maintain Ten Digit Long Code (10DLC) compliance, companies sending SMS messages to…

January 11th, 2024


How 10DLC Trust Scores Impact Throughput

10DLC Trust Scores and Throughput 10DLC is a much-needed standard for the industry in order to…

January 11th, 2024


10DLC Messaging: An Overview

What does 10DLC mean? 10DLC stands for Ten Digit Long Code (10DLC) and is an industry-led solution…

December 14th, 2023


Disaster Recovery for Microsoft Teams Phone

Disaster Recovery for Microsoft Teams Phone Ensuring your customers have uninterrupted communication…

November 18th, 2023


Twilio vs. Voxology for SMS

Comparing Programmable Messaging Providers Identifying the right messaging provider is difficult. On…

October 5th, 2023


Why Your Carrier Doesn't Like Microsoft Teams

As a great philosopher once said, it’s all about the Benjamins. And, while Microsoft Teams has…

September 29th, 2023


What Are The 4 Golden Signals of SRE?

The health of your telecommunications shouldn’t be a black box. Unfortunately, traditional telecom…

September 6th, 2023


Cloud Communications for Education

Voxology for Education The education sector’s need for secure, scalable and programmable cloud…

August 16th, 2023


Cloud Communications for Healthcare

Voxology for Healthcare Few industries have more at stake when it comes to their communications…

July 28th, 2023


Should You Become A Campaign Service Provider?

To be a Campaign Service Provider (CSP) or not to be... The quick answer: if you’re providing SMS or…

July 21st, 2023


Voxology For Enterprise

Voxology is the carrier for the modern enterprise. Our simple mission is to make enterprise-grade…

July 12th, 2023


Microsoft Teams Direct Routing with Voxology

Voxology is the premiere Direct Routing choice for enterprise customers of Microsoft Teams. The…

May 19th, 2023


Microsoft Teams Voice Calling Options

Bring Your Own Carrier to Microsoft Teams // Voxology Voxology integrates with Microsoft Teams Phone…

April 26th, 2023


Voxology for SaaS

Voxology is the premier cloud communications platform designed for SaaS applications. We believe…

March 15th, 2023


Phone Numbers and Provisioning - What's Possible

What’s In A Phone Number? A Lot! Delivering great customer experience over the phone is often an…

February 9th, 2023


Encrypting Voice Communications With TLS/SRTP

Encrypting voice communications is a critical addition to your security strategy in a post-Covid…

January 19th, 2023


How to Apply SRE to Communications Applications

Site Reliability Engineering (SRE) is a culture thing. SRE shouldn’t be treated as a generic set…

January 11th, 2023


What is Enhanced 911 (E911)?

Emergencies happen. When they do, a quick and efficient response time is critical to mitigating…

November 23rd, 2022


This Call Is Being Recorded // Call Recording

Call Recording gives you the power to easily record any call via Voxology’s Programmable Voice API…

October 26th, 2022


What Is CNAM?

CNAM (Caller ID Name) is a telecommunications feature that enables the name registered to the phone…

July 14th, 2022


Benefits of a Phone Number Lookup API

The Voxology Phone Number Information Lookup API goes beyond the basic functionality of caller id…

July 1st, 2022


Should You Build a Virtual AI Assistant, or just a well-designed, Speech-Enabled IVR?

Customer expectations have evolved as technology has brought the world to their fingertips. The days…

June 16th, 2022


Achieving Harmony With Communications

When we think about harmony in a business setting, we might assume it means that two or more…

May 9th, 2022


The Difference Between UCaaS and CPaaS

The communications world is now full of “as a service” options. In the end, the traditional lines…

April 27th, 2022


Enterprise Communications Reimagined // The Costs

How non-traditional carriers are changing the communications landscape for the Enterprise. Usage…

April 19th, 2022


Enterprise Communications Reimagined // Business Continuity

How non-traditional carriers are changing the communications landscape for the Enterprise. Telecom…

March 16th, 2022


Enterprise Communications Reimagined // The Experience

How non-traditional carriers are changing the communications landscape for the Enterprise. Customer…

February 24th, 2022


Enterprise Communications Reimagined // The Flexibility

How non-traditional carriers are changing the communications landscape for the Enterprise…

February 4th, 2022


Enterprise Communications Reimagined // The Features

How non-traditional carriers are changing the communications landscape for the Enterprise. Non…

January 27th, 2022


Screen Pops: Enhance UX and Decrease Frivolous Per-Minute Spend

What if I told you there was a simple way to reduce your costs while increasing both customer AND…

December 16th, 2021


Your Call Is Very Important To Us, Please Hold. // IVR Design

Interactive Voice Response (IVR) systems enable your customers to interact with your company in…

December 6th, 2021


Implementing A Robust Telecom Disaster Recovery Strategy

As part of your Disaster Recovery (DR) and Business Continuity (BC) plan, non-traditional carriers…

November 17th, 2021


6 Signs It's Time To Switch To A CPaaS

Are you still running your own telecom infrastructure? While there may be good reasons to continue…

November 10th, 2021


Con-fraud-ulations, You Got Robbed // Combatting Telecom Fraud

Telecom Fraud Fraud in telecom generally comes in three disgusting flavors. The first, and probably…

November 4th, 2021


What To Look For In A CPaaS // Costs, Not Pricing

In telecom, “pricing” and “costs” are two very distinct, and sometimes confused, things…

October 13th, 2021


What To Look For In A CPaaS // Dependability

Recent Events With one of our competitors experiencing extended outages due to a DDoS (distributed…

October 5th, 2021


What To Look For In A CPaaS // Features

Finding an edge over competitors is a major priority for any company, whether you’re a household…

September 22nd, 2021


What To Look For In A CPaaS // Product Design

According to Gartner, “By 2023, 90% of enterprises will leverage API-enabled CPaaS offerings as a…

September 9th, 2021


What To Look For In A CPaaS // Support

In the early 2000s, Jimmy Fallon played a recurring character, Nick Burns, on Saturday Night Live…

August 20th, 2021


Optimize Your Communications By Reducing Complexity

The Law of Conservation of Complexity (aka Tesler’s Law) states that “every application has an…

August 4th, 2021


SMS Alerts: Automating Modern, Timely Communications

SMS alerts are text messages sent in both urgent and time-sensitive situations. Alerts may be…

June 30th, 2021


What Is Phone Number Information Lookup

A Phone Number Information Lookup API allows you to look up details about a phone number with a…

June 24th, 2021


Enhance CX By AI-Enabling Your Contact Center

The way contact centers leverage technology has changed in recent years. Of course, as the tech…

June 16th, 2021


What Is A2P 10DLC

A2P 10DLC stands for Application to Person Ten Digit Long Code. This new industry development allows…

June 8th, 2021


Maximize Revenue With SMS Appointment Reminders

Appointment Reminder text messages (SMS) can be sent to customers to remind them of upcoming…

June 2nd, 2021


Call Masking 101

What is Call Masking? Call Masking (aka Call Anonymization) uses proxy phone numbers, provided by a…

May 25th, 2021


Call Tracking 101

What is Call Tracking? Call Tracking enables your business to know exactly where, and from which…

May 12th, 2021


What Is CPaaS

CPaaS stands for Communications Platform as a Service. Similar to other Platforms as a Service (PaaS…

May 4th, 2021



STIR/SHAKEN, or SHAKEN/STIR, is a technology framework consisting of a suite of protocols designed…

February 17th, 2021


What Is SIP Trunking

SIP Trunking enables phone calls to be sent and received through an IP network. In the past, the…

December 17th, 2020


What is Programmable Voice

Programmable Voice allows users to make, receive, and control phone calls using software…

September 23rd, 2020


What Is Programmable Messaging

Programmable Messaging allows a user to control the functionality and deployment of SMS and MMS…

August 31st, 2020



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