Blog // Product

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Encrypting Voice Communications With TLS/SRTP

Encrypting voice communications is a critical addition to your security strategy in a post-Covid…

January 19th, 2023

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How to Apply SRE to Communications Applications

Site Reliability Engineering (SRE) is a culture thing. SRE shouldn’t be treated as a generic set…

January 11th, 2023

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What is Enhanced 911 (E911)?

Emergencies happen. When they do, a quick and efficient response time is critical to mitigating…

November 23rd, 2022

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This Call Is Being Recorded // Call Recording

Call Recording gives you the power to easily record any call via Voxology’s Programmable Voice API…

October 26th, 2022

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What Is CNAM?

CNAM (Caller ID Name) is a telecommunications feature that enables the name registered to the phone…

July 14th, 2022

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Benefits of a Phone Number Lookup API

The Voxology Phone Number Information Lookup API goes beyond the basic functionality of caller id…

July 1st, 2022

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Should You Build a Virtual AI Assistant, or just a well-designed, Speech-Enabled IVR?

Customer expectations have evolved as technology has brought the world to their fingertips. The days…

June 16th, 2022

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Achieving Harmony With Communications

When we think about harmony in a business setting, we might assume it means that two or more…

May 9th, 2022

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The Difference Between UCaaS and CPaaS

The communications world is now full of “as a service” options. In the end, the traditional lines…

April 27th, 2022

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Enterprise Communications Reimagined // The Costs

How non-traditional carriers are changing the communications landscape for the Enterprise. Usage…

April 19th, 2022

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Enterprise Communications Reimagined // Business Continuity

How non-traditional carriers are changing the communications landscape for the Enterprise. Telecom…

March 16th, 2022

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Enterprise Communications Reimagined // The Experience

How non-traditional carriers are changing the communications landscape for the Enterprise. Customer…

February 24th, 2022

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Enterprise Communications Reimagined // The Flexibility

How non-traditional carriers are changing the communications landscape for the Enterprise…

February 4th, 2022

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Enterprise Communications Reimagined // The Features

How non-traditional carriers are changing the communications landscape for the Enterprise. Non…

January 27th, 2022

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Screen Pops: Enhance UX and Decrease Frivolous Per-Minute Spend

What if I told you there was a simple way to reduce your costs while increasing both customer AND…

December 16th, 2021

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Your Call Is Very Important To Us, Please Hold. // IVR Design

Interactive Voice Response (IVR) systems enable your customers to interact with your company in…

December 6th, 2021

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Implementing A Robust Telecom Disaster Recovery Strategy

As part of your Disaster Recovery (DR) and Business Continuity (BC) plan, non-traditional carriers…

November 17th, 2021

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6 Signs It's Time To Switch To A CPaaS

Are you still running your own telecom infrastructure? While there may be good reasons to continue…

November 10th, 2021

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Con-fraud-ulations, You Got Robbed // Combatting Telecom Fraud

Telecom Fraud Fraud in telecom generally comes in three disgusting flavors. The first, and probably…

November 4th, 2021

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What To Look For In A CPaaS // Costs, Not Pricing

In telecom, “pricing” and “costs” are two very distinct, and sometimes confused, things…

October 13th, 2021

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What To Look For In A CPaaS // Dependability

Recent Events With one of our competitors experiencing extended outages due to a DDoS (distributed…

October 5th, 2021

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What To Look For In A CPaaS // Features

Finding an edge over competitors is a major priority for any company, whether you’re a household…

September 22nd, 2021

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What To Look For In A CPaaS // Product Design

According to Gartner, “By 2023, 90% of enterprises will leverage API-enabled CPaaS offerings as a…

September 9th, 2021

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What To Look For In A CPaaS // Support

In the early 2000s, Jimmy Fallon played a recurring character, Nick Burns, on Saturday Night Live…

August 20th, 2021

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Optimize Your Communications By Reducing Complexity

The Law of Conservation of Complexity (aka Tesler’s Law) states that “every application has an…

August 4th, 2021

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SMS Alerts: Automating Modern, Timely Communications

SMS alerts are text messages sent in both urgent and time-sensitive situations. Alerts may be…

June 30th, 2021

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What Is Phone Number Information Lookup

A Phone Number Information Lookup API allows you to look up details about a phone number with a…

June 24th, 2021

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Enhance CX By AI-Enabling Your Contact Center

The way contact centers leverage technology has changed in recent years. Of course, as the tech…

June 16th, 2021

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What Is A2P 10DLC

A2P 10DLC stands for Application to Person Ten Digit Long Code. This new industry development allows…

June 8th, 2021

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Maximize Revenue With SMS Appointment Reminders

Appointment Reminder text messages (SMS) can be sent to customers to remind them of upcoming…

June 2nd, 2021

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Call Masking 101

What is Call Masking? Call Masking (aka Call Anonymization) uses proxy phone numbers, provided by a…

May 25th, 2021

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Call Tracking 101

What is Call Tracking? Call Tracking enables your business to know exactly where, and from which…

May 12th, 2021

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What Is CPaaS

CPaaS stands for Communications Platform as a Service. Similar to other Platforms as a Service (PaaS…

May 4th, 2021

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What Is STIR/SHAKEN

STIR/SHAKEN, or SHAKEN/STIR, is a technology framework consisting of a suite of protocols designed…

February 17th, 2021

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What Is SIP Trunking

SIP Trunking enables phone calls to be sent and received through an IP network. In the past, the…

December 17th, 2020

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What is Programmable Voice

Programmable Voice allows users to make, receive, and control phone calls using software…

September 23rd, 2020

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What Is Programmable Messaging

Programmable Messaging allows a user to control the functionality and deployment of SMS and MMS…

August 31st, 2020

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