Telephone Cable Stranding Machine | 1922

SMS Alerts: Automating Modern, Timely Communications

SMS alerts are text messages sent in both urgent and time-sensitive situations. Alerts may be automated and sent in bulk, like during an emergency situation, or sent as individual messages. Automated alerts are a powerful business, logistics, and communication tool that delivers easy business wins while better engaging…

June 30, 2021


What Is Phone Number Information Lookup

A Phone Number Information Lookup API allows you to look up details about a phone number with a simple request. You can specify a phone number and the type of information you are looking for, and the request will return the underlying data virtually instantly. Once a request is made, the information is parsed and…

June 24, 2021


Enhance CX By AI-Enabling Your Contact Center

The way contact centers leverage technology has changed in recent years. Of course, as the tech landscape continues to evolve and advance, companies are always updating their tools to keep up. However, in the past, automation was thought of primarily as a tool to save time and money. Now, the focus has shifted to how…

June 16, 2021


Maximize Revenue With SMS Appointment Reminders

Appointment Reminder text messages (SMS) can be sent to customers to remind them of upcoming appointments or events. Mind-blowing, right? It seems so simple, but this small upgrade to the way your business or application handles appointments can make a huge difference in revenue. A medical practice study found that…

June 2, 2021


Call Masking 101

What is Call Masking? Call Masking (aka Call Anonymization) uses proxy phone numbers, provided by a CPaaS like Voxology, to keep caller identity anonymous and prevent fraudulent use of sensitive information. In a world where data security and personal privacy are of utmost importance, Call Masking ensures anonymity and…

May 25, 2021


Call Tracking 101

What is Call Tracking? Call Tracking enables your business to know exactly where, and from which marketing campaign, your inbound calls originate. Instead of deploying a single phone number to receive all of your public inbound calls, regardless of where the caller found the number or their intent, Call Tracking gives…

May 12, 2021


What Is CPaaS

CPaaS stands for Communications Platform as a Service. Similar to other Platforms as a Service (PaaS) or Software as a Service (SaaS) providers, a CPaaS is cloud-based, however it was specifically designed to support software applications by giving developers the tools to integrate and manage real-time communications…

May 4, 2021


Release Notes // April 2021

We have made a number of enhancements to the REST API and expanded the functionality available in the Portal. While you may have noticed some of the new features, we wanted to be sure to highlight them in the notes below. RELEASE NOTES // April 2021 PROGRAMMABLE VOICE // New Features & Enhancements 1. Media Stream…

April 29, 2021


What Is SIP Trunking

SIP Trunking enables phone calls to be sent and received through an IP network. In the past, the Public Switched Telephone Network (PSTN) operated using a system of analog transmissions via copper loops. Now, most modern communications have moved away from this analog system to embrace Voice over Internet Protocol…

December 17, 2020


What is Programmable Voice

Programmable Voice allows users to make, receive, and control phone calls using software - specifically, an API. A Programmable Voice API enables calls to be placed and received by connecting internet based software applications to the Public Switched Telephone Network (PSTN). APIs provide a foundation on which to…

September 23, 2020