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Telephone Cable Stranding Machine | 1922

Implementing A Robust Telecom Disaster Recovery Strategy

As part of your Disaster Recovery (DR) and Business Continuity (BC) plan, non-traditional carriers, like Voxology, empower you to stay connected to your customers and staff when disaster strikes. And, unfortunately, no matter how well prepared you are, disaster will strike. Whether it’s a natural disaster, human…

November 17, 2021

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6 Signs It's Time To Switch To A CPaaS

Are you still running your own telecom infrastructure? While there may be good reasons to continue to do so, there might also be a growing list of reasons you should consider making the switch. Below are six signs that you are ready to find the right CPaaS. 1. The competition’s beating you with new communications…

November 10, 2021

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Con-fraud-ulations, You Got Robbed // Combatting Telecom Fraud

Telecom Fraud Fraud in telecom generally comes in three disgusting flavors. The first, and probably most commonly talked about, is fraud against an individual person - consumer fraud. People robbing other people. When your elderly mother receives a call “from the IRS” informing her that, unless she gives up her Social…

November 4, 2021

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Release Notes // November 2021

Several new features and enhancements are now available in our API. Please be sure to review the information below regarding an upcoming breaking change to Call Flow Configuration updates and let us know if you have any questions. RELEASE NOTES // November 2021 PROGRAMMABLE VOICE // New Features & Enhancements…

November 1, 2021

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What To Look For In A CPaaS // Costs, Not Pricing

In telecom, “pricing” and “costs” are two very distinct, and sometimes confused, things. Historically, there has been an intense focus on achieving the lowest price-per-minute/message. Seemingly endless amounts of time, resources and infrastructure have been thrown at winning these rock-bottom prices. Often, though…

October 13, 2021

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What To Look For In A CPaaS // Dependability

Recent Events With one of our competitors experiencing extended outages due to a DDoS (distributed denial-of-service) attack, and a recent day-long Facebook outage, reliability is on everyone's mind. It's tempting to try to take advantage of these outages, and attempt to convince customers your company won't have these…

October 5, 2021

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What To Look For In A CPaaS // Features

Finding an edge over competitors is a major priority for any company, whether you’re a household name or a startup. Maximizing telecom functionality as a way to increase revenue through sales process optimization, while simultaneously reducing frivolous spend on hosting your own telecom infrastructure, is often an…

September 22, 2021

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What To Look For In A CPaaS // Product Design

According to Gartner, “By 2023, 90% of enterprises will leverage API-enabled CPaaS offerings as a strategic IT skill set to enhance their digital competitiveness.” A projected 70% increase from 2020. The question isn’t should you make the switch to a CPaaS, but when you do , do you know what to look for? In this…

September 9, 2021

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What To Look For In A CPaaS // Support

In the early 2000s, Jimmy Fallon played a recurring character, Nick Burns, on Saturday Night Live . The skit was called “Your company’s computer guy”. The character was extremely rude and belittled his coworkers every time they needed help with their computers. It was hilarious, and, for a lot of companies…

August 20, 2021

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Release Notes // July 2021

Speech Recognition and MMS are now available for general use in our API. Not only will you be able to find new, available phone numbers that have the MMS capability, you can also activate MMS on many (if not all) of your preexisting toll-free and local phone numbers. Please let us know if you have any questions. We…

July 14, 2021

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