Telephone Cable Stranding Machine | 1922

6 Signs It's Time To Switch To A CPaaS

Are you still running your own telecom infrastructure? While there may be good reasons to continue to do so, there might also be a growing list of reasons you should consider making the switch. Below are six signs that you are ready to find the right CPaaS. 1. The competition’s beating you with new communications…

November 10, 2021


Con-fraud-ulations, You Got Robbed // Combatting Telecom Fraud

Telecom Fraud Fraud in telecom generally comes in three disgusting flavors. The first, and probably most commonly talked about, is fraud against an individual person - consumer fraud. People robbing other people. When your elderly mother receives a call “from the IRS” informing her that, unless she gives up her Social…

November 4, 2021


Release Notes // November 2021

Several new features and enhancements are now available in our API. Please be sure to review the information below regarding an upcoming breaking change to Call Flow Configuration updates and let us know if you have any questions. RELEASE NOTES // November 2021 PROGRAMMABLE VOICE // New Features & Enhancements…

November 1, 2021


What To Look For In A CPaaS // Costs, Not Pricing

In telecom, “pricing” and “costs” are two very distinct, and sometimes confused, things. Historically, there has been an intense focus on achieving the lowest price-per-minute/message. Seemingly endless amounts of time, resources and infrastructure have been thrown at winning these rock-bottom prices. Often, though…

October 13, 2021


What To Look For In A CPaaS // Dependability

Recent Events With one of our competitors experiencing extended outages due to a DDoS (distributed denial-of-service) attack, and a recent day-long Facebook outage, reliability is on everyone's mind. It's tempting to try to take advantage of these outages, and attempt to convince customers your company won't have these…

October 5, 2021


What To Look For In A CPaaS // Features

Finding an edge over competitors is a major priority for any company, whether you’re a household name or a startup. Maximizing telecom functionality as a way to increase revenue through sales process optimization, while simultaneously reducing frivolous spend on hosting your own telecom infrastructure, is often an…

September 22, 2021


What To Look For In A CPaaS // Product Design

According to Gartner, “By 2023, 90% of enterprises will leverage API-enabled CPaaS offerings as a strategic IT skill set to enhance their digital competitiveness.” A projected 70% increase from 2020. The question isn’t should you make the switch to a CPaaS, but when you do , do you know what to look for? In this…

September 9, 2021


What To Look For In A CPaaS // Support

In the early 2000s, Jimmy Fallon played a recurring character, Nick Burns, on Saturday Night Live . The skit was called “Your company’s computer guy”. The character was extremely rude and belittled his coworkers every time they needed help with their computers. It was hilarious, and, for a lot of companies…

August 20, 2021


Optimize Your Communications By Reducing Complexity

The Law of Conservation of Complexity (aka Tesler’s Law) states that “every application has an inherent amount of irreducible complexity. The only question is: who will have to deal with it-- the user, the application developer, or the platform developer.” Because some degree of complexity is unavoidable, the question…

August 4, 2021


Release Notes // July 2021

Speech Recognition and MMS are now available for general use in our API. Not only will you be able to find new, available phone numbers that have the MMS capability, you can also activate MMS on many (if not all) of your preexisting toll-free and local phone numbers. Please let us know if you have any questions. We…

July 14, 2021